FAQ'S ,Terms & Conditions
Q: What size should I purchase?
A: All sizing and fit information can be found within the designated style's description.
Q: Does all merchandise ship immediately?
A: All merchandise ships immediately unless its a pre-order and the pre-order ship date is specified within the style's title and or description. If you do NOT see a later date referenced, your order will ship immediately!
Q: Where do you ship?
A: We ship Domestic Only! International Shipping Coming Soon! Please choose a shipping option at checkout. You will see all the options that are available within your country.
Q: What are your shipping options within the United States?
A: We are happy to ship worldwide via UPS! Please choose a shipping option at checkout. You will see all the options that are available within your country.
*pricing varies based on package sizing and weight*
- UPS Ground Package: 4-7 business days
- UPS 3 Day Select: 3 business days
- UPS 2nd Day Air: 1-2 business day
Shipping & Processing:
Please allow 1-3 business days for processing (BUSINESS DAYS DO NOT INCLUDE WEEKENDS OR HOLIDAYS). THESE TIMES MAY BE EXTENDED DURING HOLIDAYS, LAUNCHES, EXCLUSIVE RELEASES AND PROMOTIONS.
Following processing, your order will ship using the delivery option the Customer has chosen at checkout. Please note that if you have ordered a preorder item, the item will ship on or prior to, the date specified at checkout. Once your order ships a confirmation email will be sent to you to with detailed tracking information.
United States Delivery Time :
1-7 Business Days
Monday- Friday 9am-5pm pst.
WE DO NOT SHIP OUTSIDE OF THESE HOURS.
Q: Are there any circumstances for delayed shipping?
A: WE ARE NOT RESPONSIBLE FOR ANY SHIPPING DELAYS THAT MAY RESULT FROM NATURAL OCCURRENCES OR OTHERS. Due to the Current Impact OF COVID-19 you may be subject to delays. At this time we are currently shipping however due to restrictions we are fulfilling orders at a limited capacity. You may experience slight delays as We kindly ask for your patience during this time! We appreciate your continued support and understanding
Q: How do I track my order?
A: Once your order ships, an email will be sent to you containing the tracking information. If no tracking number has been sent, your order has not been shipped just yet. Please allow 1-3 business days for your shipment details to update with UPS.
Q: How do I know if my order has been placed?
A: After you purchase with us, a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete. You will see a page that says “Thank you for your order, here is your order number.” Your email may have filtered into your spam folder. If you need us to resend it, please contact us and we’ll be happy to assist you.
Q: I received a wrong or damaged item. How can this be resolved?
A: If you receive a damaged or wrong item, we first want to apologize in Advance. We can assure you that this matter is a priority that we are happy to resolve. Please email photos of the damages or wrong item to email@example.com. LATIQUE AUGUSTER must be notified within 2 days of delivery. Any damages or wrong items reported after this grace period will be ineligible for return.
Q: What if my order has not been delivered?
A: If after contacting UPS First and you still need assistance, feel free to contact us and we’ll be happy to assist you.
Q: I’ve just placed my order, Can I change or cancel it?
A: We prepare your order for shipment very shortly after your order is placed. We are unable to cancel any orders whatsoever due to processing. Once the order is placed and completed the Sale is Final. Please view our Return Policy.
Q: I forgot to enter a promotional coupon code at checkout. Can I receive a refund for credit?
A: To receive a promotional discount, all Customers are responsible for entering the promotional code at checkout. No refunds or credits will be applied if a code is not applied at the time of checkout. No exceptions can be made. We thank you for understanding!
Q: How can I exchange my order or receive store credit?
A: WE DO NOT DO REFUNDS OR EXCHANGES. WE WILL GLADLY ISSUE YOU STORE CREDIT IN THE FORM OF AN E-GIFT CARD TO THE EMAIL ADDRESS ON FILE. STORE CREDIT CAN BE USED IMMEDIATELY AND NEVER EXPIRES.
All Sales Items, Clearance Items, Accessories, Gift Cards and Items that state “FINAL SALE” within the title and/or description are not eligible for returns.
The regular priced unworn items are eligible for store credit within 14 days of the original order date. All returned items must be in their original condition, unworn, unwashed, and undamaged. Any returned items that appear to have been worn, washed, or damaged in any way will result in ineligibility to receive store credit. Any worn or damaged items will be returned to sender.
If you receive a damaged or wrong item, we first want to apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Please email photos of the damages or wrong item to firstname.lastname@example.org
LATIQUE AUGUSTER must be notified within 2 days of delivery. Any damages or wrong items reported after this grace period will be ineligible for return.
Store credits are valid for a lifetime. Store credits will be authorized via an e-gift card that will be emailed to you, once your return is quality controlled and approved. We will update you every step of the way (via email).
Please allow 3 business days for returns to be processed. We will email you when the return is received and within processing.
LATIQUE AUGUSTER is not responsible for any shipping and handling fees associated with exchange or store credit orders whatsoever. The Customer is responsible for all fees associated with the transit of the item(s).
A tracking number for the returned package must be obtained by the customer. Failure to do so may result in us not being able to process your return. Any returned items that do not meet our terms will be returned to sender. Customers will be responsible for return label fees.
For any questions regarding returns, email email@example.com
LATIQUE AUGUSTER reserves the right not to credit you if you return items outside the terms of our Return Policy.
WE HAVE FRAUD CLAIM PROTECTION
Please be aware that all policies are lawful and non-negotiable. All policies are upheld with all of our major credit card processing POS systems. Therefore claims made against LATIQUE AUGUSTER, LLC, would be considered fraudulent and funds will not be returned to the customer under any circumstances. LATIQUE AUGUSTER, LLC will not refund for chargeback claims as this processing is considered illegal. Any company that offers a feasible solution to a customer is within policy to decline chargebacks or fraudulent claims. LATIQUE AUGUSTER, LLC is a legally represented entity in California state.
Q: Have you received my store credit/exchange items and how long does it take to show in my account?
A: Please allow up to 10 business days (from the day that LATIQUE AUGUSTER is provided with tracking) for us to receive your return. An email will be sent to you once the store credit/exchange is processed. If you have not received an email within 10 business days of us receiving the package, please contact our customer service team and we will be happy to assist you.
Q: Can I use a gift card online?
A: All major credit cards are accepted. We do also accept Latique Auguster gift cards! You can Purchase yours by clicking here