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Refund policy



LATIQUE AUGUSTER

 Due to the Impact OF COVID-19 you are  subject to Policy Changes
At this time due to restrictions we are currently not accepting items for exchange for store credit. All Sales are Final and are not eligible for a  exchange for store credit. Once the Public Health Emergency subsides and we deem that it is safe will resume to our regular Return Policy. We kindly ask for your patience during this time!  We appreciate your continued support and understanding.
Thank you.

 

WE DO NOT OFFER REFUNDS OR EXCHANGES. WE WILL GLADLY ISSUE YOU STORE CREDIT IN THE FORM OF AN E-GIFT CARD TO THE EMAIL ADDRESS ON FILE FOR RETURNS. THE STORE CREDIT CAN BE USED IMMEDIATELY AND NEVER EXPIRES.

All Sales Items, Clearance Items, Accessories, Gift Cards and Items that state “FINAL SALE” within the title and/or description are not eligible for returns.

 

To be eligible for a Store Credit Gift Card your item must be returned within 14 days of the original order date in the same condition that you received it, unworn, unused, unwashed, undamaged with tags, and in its original packaging. 

Any returned items that appear to have been worn, washed, or damaged in any way will result in ineligibility to receive store credit and the worn or damaged items will be returned back to sender.

CLICK HERE TO COMPLETE THE RETURN FORM. ALL RETURNS MUST INCLUDE THE RETURN FORM

LATIQUE AUGUSTER is not responsible for any shipping and handling fees associated with Returned items for Store Credit at all. The Customer is responsible for all fees associated with the transit of the item(s).

A tracking number for the returned package must be obtained by the customer. Failure to do so may result in us not being able to process your return. Any returned items that do not meet our terms will be returned to sender. Customers will be responsible for return label fees.

Please allow 3 business days for returns to be processed. We will email you when the return is received and within processing.

Once your return is quality controlled and approved, a Store credit will be authorized via an e-gift card that will be emailed to you, We will update you every step of the way (via email). Store credits are valid for a lifetime.

You can always contact us for any return question at Info@latiqueauguster.com.

 

Damages and Issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Would like to Apologize in Advance if this ever occur, we want to assure you that we appreciate our customers and treat this matter as a priority. Please email photos of the damages or wrong item to info@latiqueauguster.com

 

LATIQUE AUGUSTER must be notified within 2 days of delivery. Any damages or wrong items reported after this grace period will be ineligible for return.

 

LATIQUE AUGUSTER reserves the right not to credit you if you return items outside the terms of our Return Policy.